Contact Us – Mont Vivance

Contact Information

Email: support@montvivance.com

Website: montvivance-uk.com

Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT)

Response Time

All enquiries sent to support@montvivance.com are answered within 2–3 business days.

For faster assistance, include your order number in the subject line.

Frequently Asked Questions

Where do you ship to?

We currently ship to the United States, United Kingdom, and Germany.

How long does delivery take?

Estimated delivery time is 9–20 business days after dispatch.

Can I return or exchange an item?

Returns are accepted within 14 days if items are unused and in original condition. Exchanges are not available — place a new order after returning.

I didn’t receive my tracking number

Tracking is sent within 1–2 business days after dispatch. Check spam or contact support if not received after 3 days.

My order hasn’t arrived

If your order hasn’t arrived within 30 days, contact support. If confirmed lost, we will refund or resend.

Will I pay customs fees?

Customs duties or taxes may apply depending on your country. These are paid by the customer.

How do I cancel my order?

Contact support as soon as possible. Orders can only be cancelled before dispatch.

How do I choose the right size?

Check the size guide on each product page or contact support for help.

Contact: support@montvivance.com