Privacy Policy – Mont Vivance

Effective Date: January 1, 2025
Last Updated: April 2025
Jurisdiction: UK · USA · EU (GDPR)

1. Introduction & Scope

Mont Vivance ("we", "our", "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit montvivance-uk.com or make a purchase through our store.

This policy applies to all customers located in the United States, United Kingdom, and Germany, and complies with applicable data protection laws including the UK GDPR, EU GDPR (Regulation 2016/679), and the California Consumer Privacy Act (CCPA) where applicable.

By using our website, you consent to the data practices described in this policy. If you do not agree, please discontinue use of our services.

2. Data Controller

The data controller responsible for your personal data is:

Mont Vivance
Website: montvivance-uk.com
Email: support@montvivance.com

3. Information We Collect

We collect personal data that you provide directly to us, as well as data collected automatically during your visit. This includes:

• Identity Data: First and last name, username or similar identifier
• Contact Data: Billing address, delivery address, email address, and telephone number
• Financial Data: Payment card details (processed securely through third-party providers — we do not store full card details)
• Transaction Data: Details about purchases, returns, and payments
• Technical Data: IP address, browser type and version, time zone, cookies, device identifiers
• Usage Data: Information about how you use our website, products, and services
• Communications Data: Your preferences and messages when contacting support

We do not collect any special categories of personal data (such as racial or ethnic origin, religious beliefs, health data, or biometric data).

4. How We Use Your Data

We process your personal data on the following lawful bases:

• Performance of a Contract: To process orders, payments, delivery, and returns
• Legitimate Interests: To improve our website and prevent fraud
• Legal Obligation: To comply with laws and regulations
• Consent: To send marketing communications (if opted in)

We do not sell your personal data to third parties.

5. Sharing of Your Data

We may share your personal data with third parties when necessary:

• Payment Processors: To handle transactions (e.g. Stripe, PayPal)
• Logistics Partners: To deliver orders
• IT Providers: Website and system support
• Analytics Providers: Website usage insights
• Authorities: When required by law

All third parties are required to protect your data.

6. International Data Transfers

Your data may be transferred outside the UK or EEA. When this happens, we ensure appropriate safeguards such as Standard Contractual Clauses (SCCs).

7. Cookies

We use cookies to improve your experience, analyse traffic, and show relevant content.

You can manage cookies in your browser settings. Disabling cookies may affect functionality.

• Essential Cookies: Required for website operation
• Analytics Cookies: Website usage tracking
• Marketing Cookies: Advertising (with consent)

8. Data Retention

We retain data only as long as necessary.

Transaction records are kept for up to 7 years. Marketing data is kept until consent is withdrawn.

9. Your Rights

You have the following rights:

• Access your data
• Correct inaccurate data
• Request deletion
• Restrict processing
• Request data portability
• Object to processing

To exercise your rights, contact support@montvivance.com. We respond within 30 days.

You may also file a complaint with your local data authority.

10. Data Security

We use appropriate security measures to protect your data. Payments are encrypted and access is restricted.

11. Changes to This Policy

We may update this policy. Continued use of our services means you accept any changes.

Contact: support@montvivance.com